Shipping policy

SHIPPING POLICY

Hardcountry Riders provides a professional seat recovering service for customers within Australia.

SENDING YOUR SEAT TO US

Once you have received and accepted your personalised quote and payment has been made, we will provide instructions for sending your motorcycle seat to Hardcountry Riders.

Please do not send your seat to us before receiving these instructions.

Customers are responsible for ensuring their seat is securely packaged for transport. Hardcountry Riders is not responsible for damage caused by inadequate packaging before the seat reaches us.

SHIPPING TO HARDCOUNTRY RIDERS

Any shipping costs associated with sending your seat to Hardcountry Riders will be clearly communicated as part of your quote or booking instructions.

RETURN SHIPPING

Return shipping arrangements and any applicable charges will be clearly stated in your personalised quote before payment is made.

Once your completed seat has been dispatched, you will be provided with tracking information where available.

DELIVERY TIMES

Shipping and delivery times are estimates only and may vary depending on the carrier, destination, weather, peak periods and other circumstances outside our control.

DAMAGED OR LOST PARCELS

If your parcel appears to have been damaged or lost during transit, please contact us as soon as possible at hardcountryriders@gmail.com so we can assist with the carrier enquiry.